The award-winning Chestler Jacobs Crew, led by Jessica Chestler and Ben Jacobs, focuses on luxurious actual property companies throughout New York Metropolis; Brooklyn, New York; South Florida; and The Hamptons. Their partnership over the previous 5 years has allowed them to place their lifelong ardour for actual property to work for purchasers in a few of the nation’s most fascinating markets.
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Learn the way this award-winning group acquired began, the place they’ve been challenged and what they’d counsel to different groups and group leads simply beginning out.
Crew Identify: The Chestler Jacobs Crew at Douglas Elliman
Title: Ben Jacobs, licensed affiliate actual property dealer and Jessica Chestler, licensed actual property salesperson
Expertise: 20 years
Location: New York, New York, and Miami, Florida
Brokerage title: Douglas Elliman
Gross sales quantity:Â $2.5 billion
Rankings and awards:Â
2024 Ellies Awards for The Chestler Jacobs Crew
Pinnacle Award: High 3 % of brokers nationwide
No. 4 small group (quantity)
No. 8 small group (GCI)
No. 11 small group (transactions)
Ranked in 2024 RealTrends Verified High Brokers and Groups
2023 REALTrends + Tom Ferry America’s Greatest Actual Property Professionals
What do you want extra folks knew about working in actual property?
Jess: It’s not simple. It’d seem like enjoyable — and numerous the time, it’s — however doing it on the degree high brokers do is a 24/7 job. It may be powerful on private lives as a result of it’s not a typical 9-to-5 position. That stated, it’s extremely rewarding.
The explanation it’s across the clock is that it’s important to be obtainable when your purchasers are. There’s usually a notion that it’s all about massive commissions with minimal work, however in actuality, our days begin the second we get up and don’t finish till we fall asleep.
Even when our journeys seem like holidays, we’re often working in some capability.
How did you select your brokerage?Â
Jess: Ben and I didn’t be part of Elliman collectively, although we had been each interviewing across the similar time and had comparable targets for our careers, which led us to the identical place.
Personally, I noticed it as an important alternative to increase my community into different top-tier cities, which has been invaluable for my purchasers. We’ve constructed robust relationships with brokers in each main metropolis, and that’s been an enormous asset.
For Ben, the main focus was on South Florida and Elliman’s robust presence available in the market. Since partnering 5 years in the past, each of those components have been extremely essential and useful for our enterprise.
How did you get your begin?
Jess: I’ve at all times had a ardour for actual property. Whilst a child, I’d ask my dad and mom to take me to open homes. However I by no means actually noticed it as a profession possibility at first. I went to high school for sports activities communication and broadcasting, and after graduating and getting job presents, I spotted that wasn’t the trail for me.
That summer time, I used to be serving to my dad and mom discover a place within the Hamptons and had organized a tour. After we met the dealer, they requested how lengthy I’d been in actual property — it was a lightbulb second for me. I went dwelling, signed up for the actual property course and the remainder is historical past.
I really feel lucky to have began proper out of faculty and have had the chance to expertise actual property as a full-fledged profession.
Ben: Actual property has been in my household for over 50 years, with my household centered primarily on buying residential and industrial properties in Vermont to lease out. Whereas I at all times knew I wished to work in actual property, I didn’t initially see myself changing into a dealer.
After faculty, I moved to New York Metropolis, the place a cousin of mine was working as a dealer for Corcoran. That sparked my curiosity and motivated me to get my actual property license and provides it a attempt. Fourteen years later, I’m nonetheless right here in New York, working as a high dealer, and I’ve by no means appeared again.
Inform us about an epic fail you’ve skilled. What did you be taught?
Ben: One of many largest challenges has been hiring the unsuitable folks. Constructing a group is way tougher than we initially anticipated. We’re salespeople, not managers, so studying handle folks has required a wholly completely different ability set from promoting.
Over time, we’ve realized that hiring the suitable folks and fostering longevity inside the group is essential to rising each your group and your model efficiently. It’s not nearly discovering competent, pushed and hardworking people — you additionally want people who find themselves trustworthy, loyal and open communicators.
We’ve realized that many individuals, like consumers and sellers, usually don’t converse their minds. It’s the identical with brokers. Crew members should really feel comfy mentioning any points or issues immediately with us as group leaders. We’re not thoughts readers, so if somebody can’t talk brazenly, it’s finest to half methods sooner fairly than later. In any other case, you’ll waste time down the highway attempting to determine what they need.
What’s your high tip for newly shaped groups?
Ben: Our operations supervisor, Haley Ellis, has been with us for a yr and has made an incredible affect in organizing the group and serving to us rent the suitable folks.
The most effective investments a newly shaped group could make is to spend the cash on hiring a top-notch operations coordinator to deal with the day-to-day capabilities of the enterprise. This position is important, but additionally one of many hardest to fill, as a result of it requires a really particular sort of particular person.
Managing operations for a residential actual property group isn’t any simple activity — you want somebody who’s extremely organized, detail-oriented, and genuinely enjoys working the present. Most individuals aren’t fitted to this sort of position.
We’re doing over 70 transactions a yr, so you’ll be able to think about how busy Haley is. This place is what is going to aid you scale your online business and keep group as you develop.
E-mail Christy Murdock
Enterprise
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